How do I top up my AusPen whiteboard marker?
Reversing and replacing the nib in my AusPen whiteboard marker.
What is in our ink?
Can I order a replacement ‘ink sponge’ (reservoirs)?
What if an item is faulty?
How much is shipping?
What if I want to return something?
What is the line width of your markers?
How long will it take for my order to be processed?
Can I collect my order from your office in New York?
Can I track my order?
I forgot to add something to my order!
Can I set up an account for my school or institution?
Can I order refills in bulk?
I would like to become a stockist of AusPen.
Are your refill bottles recyclable?
Can I order from AusPen without using a credit card?
Can I purchase a single marker?
Is there an AusPen store?
I got some ink on my clothes, how can I wash it out?
How should I clean my whiteboard?
Does AusPen sell dry erasers?
Can I ship my order overnight?
International duties and import taxes
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