Frequently Asked Questions

How do I top up my AusPen whiteboard marker?

Reversing and replacing the nib in my AusPen whiteboard marker.

What is in our ink?

Can I order a replacement ‘ink sponge’ (reservoirs)?

What if an item is faulty?

How much is shipping?

What if I want to return something?

What is the line width of your markers?

How long will it take for my order to be processed?

Can I collect my order from your office in New York?

Can I track my order?

I forgot to add something to my order!

Can I set up an account for my school or institution?

Can I order refills in bulk?

I would like to become a stockist of AusPen.

Are your refill bottles recyclable?

Can I order from AusPen without using a credit card?

Can I purchase a single marker?

Is there an AusPen store?

I got some ink on my clothes, how can I wash it out?

How should I clean my whiteboard?

Does AusPen sell dry erasers?

Can I ship my order overnight?

International duties and import taxes

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